How can we help?
UK-based support, 8am to 8pm, seven days a week.
Plans & billing
When am I billed?
Your subscription is billed monthly on the same date you activated.
Can I change plan?
Yes, from Plan & Billing in your account. Upgrades apply immediately.
What if my turnover changes?
Your rate follows your monthly card turnover. Move up or down a band whenever your volumes change and your rates update from the next statement.
Terminals
My terminal won't connect
Check signal, restart, then report a problem from Terminals in your account.
Can I add a terminal?
Yes. You'll see the extra monthly cost before you confirm.
Returning hardware
Request a returns label from your account and we'll email it within a day.
Settlements
When do I get paid?
Depends on your settlement option — from next working day to 3 working days.
Why is my settlement lower than my sales?
Processing fees are deducted before settlement and itemised on each statement.
Can I change settlement speed?
Yes, if your plan supports it. Ask support or check Plan & Billing.
Account & security
Adding users
Owners and admins can invite users with manager or staff access.
Card data
We never store full card numbers. Only masked details and provider references.
Cancelling
Rolling plans can be cancelled anytime with notice. Fixed terms run to their end date.